FAQ

  1. What does Workebench sell?
    We sell tool-related products and utility items through our online store at workebench.com.

  2. Do you have a physical retail store?
    No. Workebench operates exclusively online.

  3. How long does shipping take?
    Estimated delivery time is 10–20 business days, depending on your destination, customs processing, and local carrier conditions.

  4. How much is shipping?
    Shipping rates are as follows:
    Expedited Shipping: $8.99
    Free Shipping: Free on orders of $49.00 and above
    Standard Shipping: $5.99 for orders from $0.00 to $49.00

  5. How can I track my order?
    If tracking is available for your shipment, tracking details will be provided once your order has been processed and dispatched.

  6. Can I return my order?
    Yes. We accept returns in accordance with our Return Policy. Returned items must be sent to our designated return address after your return request is approved.

  7. Where should returns be sent?
    Approved returns should be sent to the following return address:
    Shek Tsai Po Street, New Territories, Hong Kong

Do not return any item without contacting us first, as unauthorized returns may not be accepted.

  1. How do I request a refund?
    Please contact service@workebench.com with your order number, reason for the return, and photos if applicable. Once your request is reviewed and approved, we will provide return instructions.

  2. Can I cancel or change my order?
    If your order has not yet been processed or shipped, we may be able to assist with changes or cancellations. Please contact us as soon as possible. Once an order has been processed or shipped, modifications may not be possible.

  3. What should I do if I receive a damaged or incorrect item?
    Please contact us within 7 days of delivery and include your order number and clear photos of the item and packaging. We will review the case and provide an appropriate resolution.